Policies

PRIVACY POLICY

This privacy policy sets out how Tusa Philippines uses and protects any information that you give when you use this website.

Tusa is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Tusa may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information:

  1. Name and job title
  2. Contact information including email address
  3. Demographic information such as postcode, preferences, and interests
  4. Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. Internal record-keeping.
  2. We may use the information to improve our products and services.
  3. We may periodically send promotional emails about new products, special offers, or other information that we think you may find interesting using the email address which you have provided.
  4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Return and Refunds

By law, a change of mind or buyer’s remorse is not a legal reason to return any purchases. We operate in the Philippines and we are governed by its laws, not other countries' retail laws or practices.

Returns for products that may have been deemed defective are always welcome. We will honor this and so will our suppliers.

But as a general rule, we do not accept returns for any purchase especially when we are dealing with gear used in salt, fresh or chlorinated water generally does not allow any exchange.

We will only accept a return in the event that a purchase warrants a claim due to a manufacturing defect. In this case, we reserve the right to inspect the goods in question when the product is returned to us complete with the original packaging. In some cases, only the manufacturer can evaluate the claim whereas in some cases, the defective product must be sent back to the country of manufacture. Usually, it will take 1-2 weeks of lead time before the product reaches the manufacturer before they can evaluate it.

We CANNOT offer you a refund of your purchase, in which case we will repair defective item/s and return them to you. A buyer’s preference for a direct or immediate replacement is not possible without our company's service inspection or our supplier's approval. With the latter needing more time. In this day and age, we normally process this by using photos /videos and sending them to the supplier in the interest of saving time to make sure you will be able to use the product at the soonest possible time. In the event, we do not have an available exact product as your original purchase, we may be able to offer an exchange of another item equal to or more than your original purchase where the difference will have to pay in full by the buyer.

Occasionally, as accommodation and promotion of goodwill, the company may approve product returns but will incur a 25% restocking fee that will be charged to the buyer.

Pre-ordered items cannot be exchanged for any other item as the products are ordered specifically for your needs.

More often than not, a quick visit to where you purchase your gear will allow us to remedy the problem without cost to you. We are more interested to help you out and remedy the situation at the soonest possible time.

Return/Warranty Policies

All new purchases made from Tusa Philippine are covered by the manufacturer's warranty from defects for 1 year for normal use. In the event our products are used for rental purposes, the warranty is 6 months. Apparel is not covered by the equipment warranty.

Abuse and misuse are not covered by a warranty. Please check product manuals and your instructors on the proper use of equipment.

In the event of a valid warranty claim, we will normally repair it locally and have it back working in proper condition. A replacement is only an option when the product is beyond repair and approved by our suppliers.

Terms & Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting Tusa Philippines' terms and conditions. "The Company", “Ourselves”, “We” and "Us", refer to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner.

Privacy Statement

Tusa Philippines is committed to protecting your privacy. Authorized employees within the company may have access to collected information from individual customers where such information will only be used to help, assist and provide excellent service to client individuals.  From time to time, such information will be used to categorize and help us provide you with the best possible and latest products available for the first time for viewing to those subscribed/registered to our website.  We do not collect or store credit card or PayPal information on our website at any point.  

Collection and Use of Personal Information

Personal information is information that we use to identify or contact you with regard to your purchase, questions, or concerns.

You may be asked to provide your personal information anytime you are in contact with Tusa Philippines.

We do not collect or store credit card or PayPal information on our website at any point of the transaction as these are handled by Paypal or any Banking facility.

How we use your personal information

We also use personal information to identify specific/special or even unique to your needs.  This will help us develop, provide, and improve portfolios, activities, web content, and advertising.

The personal information we collect allows us to keep you posted on Tusa Philippine's latest product releases and promotions. It also helps us customize our services & marketing according to how you might or might not want it.  You may opt to cancel your subscription at any time you may want.

Confidentiality

We do not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Tusa Philippines will only be in connection with the provision of agreed services and products when you subscribed or registered with our website.

Disclosure to Third Parties

Tusa Philippines may make the partial or full availability of personal information to strategic partners that work with us to provide products and services.  Personal information will only be shared by Tusa Philippines to provide or improve our products, services, and advertising; it will not be shared with third parties for their marketing purposes.

Disclaimer

Exclusions and Limitations

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, where Tusa Philippines is not liable and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised us of the possibility of such potential loss), damage caused to your computer, computer software, systems, and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Cookies

Tusa Philippines website, online e-Commerce site, promotional emails, and advertisements may use cookies and other technologies. 

Like most interactive websites, the Tusa Philippines website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

Please be aware that Tusa Philippines is not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all information relating to Tusa Philippines services and the full content of this website.

This Tusa logo is registered trademarked by its brand owner.

General

Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as a waiver of such provisions and shall not affect the validity of these Terms and Conditions or any Agreement or any part thereof, or the right thereafter to enforce every provision.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms.

These terms and conditions form part of the Agreement between the Client and Tusa Philippines. Your access to this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to, and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein.

Children

We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible.

Privacy Questions

If you have any questions or concerns about Tusa Philippines Terms or data processing, please contact us by any of the methods:

By Phone: +63 908 873 2850

By Email: zephyre.group@gmail.com

Terms and conditions when purchasing from our website:

Creating an Order

Please make sure that you are careful and accurate in choosing sizes or colors on purchases as we will only follow what you choose online. If a wrong size or color was chosen, shipping costs of product for return to us and shipping of replacement product to you will be to the account of the buyer. We will bill you for this separately and will ship once payment is confirmed.

Payment

Cash is accepted when the transaction is made thru bank deposit as an option in the check-out portion of the purchase. As perusing Tusa Philippines online shopping, most credit/debit cards are all acceptable methods of payment. Our Terms are payment in full before we can ship the goods. All goods remain the property of the Company until paid for in full. Transactions cannot be canceled or terminated once payment is made.

We do not collect or store credit card or PayPal information on our website at any point.

Technical Issues: Incorrect Pricing and Stock Availability.

There may be instances where the stated price or quantity of an item is incorrect due to technical issues or unforeseen circumstances. We reserve the right to correct the pricing online, validate the pricing applied to your order, and/or cancel the order if there is no stock available. We’ll send you an email about the price discrepancy via email or contact you via phone call to alert you of this kind of situation. At this point, we shall give you the option to cancel or to proceed with the order based on the updated pricing and/or stock availability.

Receiving an order

Carefully inspect that all of your order is complete and in good order. If you suspect something is damaged, please take photos of the condition it came in and send them to us by email. Notify us within 2 days of the receipt of shipment. Keep all packaging materials, cards, manuals, and accessories for verification. More detailed photos will help. DO NOT THROW ANY PORTION OF THE PACKAGING OR HOW IT WAS PACKED.

Insurance is provided when we ship our orders locally using tried and tested courier facilities such as LBC Express. In the event of any claims due to a damaged shipment, please notify us about it immediately and we will assist in your application for a claim from the courier service. Insurance claims for shipments must be directed to the courier. Our role is to assist you where we can assure you that you get the utmost help.

Freight Cost

We have chosen the most reliable courier service in the country where the best possible freight costs are achieved while retaining the speedy quality of service. When indicated, we also offer free shipping for purchases made with various combinations of our products or minimum value purchase value that will allow us to ship for free to you.

Considering that the Philippines has an estimated 7,100 islands, we cannot guarantee delivery in a specific number of days as transportation in far-off or more exotic locations may be difficult. From experience, the courier will choose the nearest branch where you may physically claim the package yourself. We are not liable for any loss in money, time, or profits in the event this happens or when shipments are delayed that may have been caused by cancellation/delay of transport in your location or simply acts of God which we don’t have control over.

Force Majeure

Tusa Philippines shall not be liable to the other party or customer for any failure to perform any obligation under any agreement or inconvenience, loss of money, or similar but not limited to, which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, an act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the delay of delivery or fulfillment of an order.